DESIGN GOAL

REINVENT AND DESIGN THE VISION AND EMPLOYEE EXPERIENCE OF A FUTURE STATE BEST-IN-CLASS INTRANET PLATFORM THAT IS FOCUSED ON A HUMAN-CENTRIC APPROACH AND IS TECHNOLOGY AGNOSTIC.

PROBLEM TO SOLVE:
The Depository Trust & Clearing Corporation (DTCC) is an American post-trade financial services company providing clearing and settlement services to the financial markets. They were struggling with a very disintegrated intranet that was ‘messy’ and ‘overwhelming’, with parts of it being described as ‘hell’. It was outdated, inconsistent across devices, hard to navigate and not fit for purpose. It was especially not useful for a hybrid workplace in the covid and post covid world.

OUTCOMES

9 stakeholder interviews, 14 user interviews, & 4 Workshops with 17 employees from across the business
Business requirements, and User (employee) needs and insights
As-is technical landscape discovery and synopsis
Future Vision Statement
Objectives and KPIs
Experience Principles
Archetypes and Experience levers
Brand Audit
Wireframes and Visually designed experience screens for 3 archetypes
Vision Roadmap
Score Card Matrix of potential tech platforms

FINAL VISION PROTOTYPE

EMPLOYEE EXPERIENCE MAP (A sampling)

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LEGACY EXPERIENCE

UX/UI PROCESS AND ARTIFACTS

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ROLE

Principal and Sr. Director driving and leading the effort, Project Leader and Team Mentor

TIMEFRAME & Timestamp

4 months. Sept - Dec 2022

UX METHODOLOGIES

Workshopping, Stakeholder Interviews, Design-Thinking Workshopping to arrive at Lean UX & MVP, Competitive Analysis, Discovery and Research, 1:1 Interviews, Secondary Research, Empathy Mapping, Affinity Mapping, User requirements, User Flows, Ideation, Sketching, Archetype Development, Concept Design, Wireframes, Brand AuditVisual Design, Digital Prototyping, Tech Score Card Matrixing, Objective and KPI framing, Vision Statement