Design goal

Launch the ‘Claim Actions’ Page by 17.11, and lesseN the need for the ‘Claim Edit’ page on AthenaNet, and reduce overall work by 30% by 18.3


PROBLEM TO SOLVE:
Bring all information related to resolving claim denials in one consolidated place, decrease clicks and page loads, and remove Athena-language, in short, reduce huge Design Debt in order to reduce the time it takes to complete work.

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Outcomes

 

  • Lead the design strategy within my Zone (Business Unit/s), and pushed the team toward product excellence with significant user-facing change in the rollout, while hitting the GA deadline, and contributing towards a big win for users and the Organization.

  • Aligned with cross-disciplinary Zone Leads to drive strategy and leadership. Worked closely to set vision, create plans and drive execution of high-quality solutions to complex problems within Collector that both benefitted users while also meeting business goals.

  • As a People Manager, coached and built effective teams through assessment of their strengths and career goals, while finding challenging opportunities that meet designers' interests.

 

Concept prototypes

 

Role

UX Design Manager and Zone Lead.

TIMEFRAME

8 months